Frequently Asked Questions
- Can you provide us with an estimate?
- Are you specialized in a certain region of Europe?
- I have expensive paintings and an expensive antique cupboard. How will you move these?
- Can we buy or rent moving boxes?
- What happens if my couch doesn’t fit in the elevator?
- Do you also take house pets and / or plants?
- Can Combitrans also move heavy items?
- Is everything ensured if I pack my goods myself?
- If our house overseas is not yet available, can we temporarily store our household goods with Combitrans?
- I purchased a vacation house in France and I would like to ship a small volume of household goods. Can you arrange that?
If you have additional questions please contact us
Answers
Can you provide us with an estimate?
Combitrans will perform a pre-move survey free of charge and with no obligation. During the survey we will estimate the volume of the items to be moved, determine the accessibility of your residence and will discuss options for self packing and disassembly of furniture. Based on the results of the pre-move survey we will be pleased to present you with a quotation.
Are you specialized in a certain region of Europe?
Although Combitrans covers all of Europe, we are specialized in transportation to the Netherlands, South of France, Portugal and Switzerland.
I have expensive paintings and an expensive antique cupboard. How will you move these?
For household goods with high emotional and/or financial value we can provide a packing standard as required for overseas moves. This means that the item is wrapped in bubble wrap and then in carton. If you wish, we can then pack it in a customized wooden crate for extra protection of your treasured items.
Can we buy or rent moving boxes?
You may buy or rent moving boxes. The rent is approximately €2.00 per box and the boxes may be kept for one month. A security deposit is required and will be refunded upon return of the moving boxes in good condition. You may also buy new and/or used removal boxes. The price is dependant on the type and size of the removal box.
Contact us for prices and where to get them
What happens if my couch doesn’t fit in the elevator?
Combitrans has all necessary moving equipment and experience in order to solve such problems. Use of an external elevator can also be arranged.
Do you also take house pets and / or plants?
We always recommend that you relocate your pet(s) personally, as it is best for your pets.
Indoor plants are moved in our moving trucks; however, Combitrans will not assume any liability for these plants. Although the international driver will water the plants during transport, the lack of sunlight in our containers in addition to the environmental factors, such as extreme heat and freezing temperatures, are not beneficial to the condition of your plants.
Can Combitrans also move heavy items?
Certainly, we can move pianos, sculptures, safes, etc. We have specialized tools, equipment and experience which enables us to deal with these matters efficiently and expediently.
Is everything insured if I pack my goods myself?
The insurance and general terms and conditions make a clear distinction between boxes packed by the movers and boxes packed by the client. If you pack the boxes yourself, you assume responsibility for the packing; therefore, you are not insured. Yet, for example, if a mover accidentally drops a box, the remover is responsible.
If our house overseas is not yet available, can we temporarily store our household goods with Combitrans?
This question is often asked and many clients make use of our storage facilities. Combitrans Removals has several warehouses that meet the highest standards and requirements.
For large volume moves, Combitrans offers the option of having your household goods packed at your home and placed directly into a storage container. This container is transported to our storage facility and then lifted by our internal container crane and placed in our temperature controlled and electronically secure storage facility. Smaller volumes are loaded into storage vaults after they have been collected at your residence (maximum 7m3 per container).
I purchased a holiday home in France and I would like to ship a small volume of household goods. Can you arrange that?
Combitrans Removals is specialized in combination transport, this means that a number of smaller shipments are combined in a moving container and sent to, for example, France. This helps us keep your removal rates low due to the fixed charges being shared.